As that there has been so much discussion about various Buuteeq issues in the past few weeks, I’ll give a brief background on what this post IS and IS NOT about.
- Your Web site content being copied / scraped for display on Wandari.
- Your Buuteeq Facebook App (if you said yes to Buuteeq’s phone solicitations)
IT IS ABOUT Buuteeq creating unauthorized and non-requested web site pages for many of our Acorn IS Clients (and other Innkeepers), and allowing them to index on Google. Buuteeq states this was caused by a “BUG” in their system. See Below.
Preview Websites — A bug in our system …”However, we had a bug that was affecting some of our free customers, which led to some seeing “unsightly ugly preview websites” which may have been crawled and showed up when very specific (not natural language) search queries were made in google. This bug was fixed earlier this week, the day it was reported to us, and the impact of the fix is propagating on the web now (google refreshes its index every couple of days, sometimes a full week, so there are still some lingering evidence/remains out there but they will soon abet)”… “The system has been fixed and these preview websites are no longer crawl able (they have the “no-follow” tag so google will ignore them). As with all software there are always possibilities of additional bugs/scenarios, and we appreciate any and all feedback and reports of these type of clear system malfunctions.” [Link]
It has been more than a full week and these unauthorized pages have yet to abet. Experts indicate that it can take 30, 60 to 90 + days for a page to naturally re-index, depending on various factors. We have allowed the time Buuteeq advised, and we are now taking action for our Clients.
This Blog post is for any Innkeeper out there who needs to know how to deal with clearing these unauthorized sites out of Google Cache or for those simply interested in learning more about what is happening in our industry.
Very Important: You must follow the instructions in the Video below “to the letter”. If you are even the slightest bit confused as to the instructions, as they are somewhat lengthy and comprehensive, please consult with your webmaster before proceeding.
Step A – You must have and be logged into your Google Webmaster Tools Account.
Step B - Go To Googles Webmaster Support Site [Click Here]
Step C – Choose “Remove content from another site from Google’s search results”
Step D – Under What content do you want to remove? Choose “Request removal of an entire page”
Step E – Click "Go to the Google public URL removal tool."
Step F – Click "Create a New Removal Request"
Step G - Copy the URL of the webpage you want removed. The URL is case-sensitive—use exactly the same characters and capitalization that the site uses. Follow the instructions provided on how to find the right URL.
Step H – Enter in a "Word" from the Cache Page that is no longer on the “live” page. Follow the instructions provided.
Step I - Click "Remove Cached Version of this page."
Note: We are finding it takes 2-3 days for any one of these page to be totally removed from the Google SERPS once you successfully complete the steps above.
Experienced Professionals (White Stone Marketing, InsideOut Solutions, EW3D, rezStream, Acorn Internet Services, Inc., etc.) in our industry all use appropriate techniques to keep each of our own staging / development content from being indexed by the search engines. Typically most use a password protected server to keep Google’s “indexing eyes” from ever seeing any content during development, let alone indexing it as duplicate content. We are unsure as to why these safeguards were not put in place by Buuteeq in advance of their “Bug” discovery. Or why they are still not fully in place for all their sub-domain testing areas. Especially in light of the fact that they were creating content for Bed and Breakfast Inns that never asked or authorized them to, and Google was indeed indexing it.
Multiple Innkeepers have asked if there is a place they can file a complaint online regarding Copyright issues. Google provides a “Report a Page” Feature [Click Here]
Step 1: Choose “Copyright and other legal issues”
Step 2: Click the “Web Search” radio Button.
Step 3: Choose the appropriate radio button choice, and follow their instructions to address your concerns with Google.
Note: You must be logged into your Google Account to report a site.
President and Co-Founder
Acorn Internet Services, Inc.
Educating our Industry One Innkeeper at a Time!