Anonymous December 1, 2021
Billing FAQ
Please contact our Sales Manager for specific pricing information.
If you have administrative or late fees included in your bill, please contact our Sales Manager.
If you're about to exceed your Fastmail disk space quote, then you should clear your junk mail folder following these steps.
- Log into your Fastmail account.
- Click the empty link next to the Junk Mail folder. Your junk mail folder should now be clear.
If your Fastmail account appears to be down, then you should first check the status of Fastmail’s servers. If the status appears to be OK, then submit a support ticket, and select "Email Issues" from the Support Ticket Subject drop-down menu.
Yes you can. However, Acorn is not responsible for lost emails being forwarded to the email destination company due to their configuration setups. If you choose to change your email configuration after you have become an Acorn hosting customer, please note that email setup, support, and training time is billable.
To determine if the RackSpace data center is experiencing difficulties, click here.
Marketing FAQ
Search engine placement relies heavily on having a site that is considered popular by the major search engines. which requires ongoing effort. You can choose to monitor your placement on your own, or have us do the work for you. Each link popularity effort will be estimated and approved before implementation. Search engines continually update their algorithms, thus Acorn is not responsible for guaranteeing that links secured will be counted now or in the future by any of the major search engines. Learn more.
We offer a valuable program called MarketWatch. MarketWatch is a report that we produce for many clients each month and transmit to them electronically. It consists of a detailed Excel spreadsheet organized to report on monthly traffic statistics including: unique visitors and bounce rates, top referrers, top search terms, entry pages, traffic from paid listings, pay-per-click stats, and organic (free) placement on four search engines for three carefully selected search phrases. The spreadsheet is designed so that our clients and our staff can compare placement and traffic from one month to the next. Learn more.
Please contact our Sales Manager for specific pricing information.
Yes! We offer a valuable program called MarketWatch. MarketWatch is a report that we produce for many clients each month and transmit to them electronically. It consists of a detailed Excel spreadsheet organized to report on monthly traffic statistics including: unique visitors and bounce rates, top referrers, top search terms, entry pages, traffic from paid listings, pay-per-click stats, and organic (free) placement on four search engines for three carefully selected search phrases. The spreadsheet is designed so that our clients and our staff can compare placement and traffic from one month to the next. Learn more.
We work in our clients’ best interest when working with any third-party product vendor, including but not limited to Google, Bing, Mailchimp, YMLP, Fastmail, etc. We are committed to responding to your requests in a timely manner (within 72 business hours) to initiate actions on any given program involving a third-party product vendor.
However, we cannot guarantee how or when a third-party product vendor will adhere to our directives. If we are processing a request from you to initiate or deactivate a third-party vendor service, including but not limited to a request to deactivate or pause any terms or campaigns within Google, etc., and those deactivation/pause directives are not affected after we have taken the necessary steps known to us, then you as the Acorn Marketing client will remain financially responsible to the third-party account relationship, and for any additional Acorn time required to re-contact the third-party vendor for follow-up and additional directives until such time as the directive has been fulfilled by the third-party vendor.
For clients who choose to not participate in our Level 3+ MarketWatch Program, we offer an alternative PPC Review monthly report that costs less than MarketWatch. These reports provide the exact information from the PPC reporting accounts as well as a recap of any adjustments we made to improve your click-through rate (CTR) or average ad position. Phone and email support regarding questions about the PPC report is billable in addition to the report cost.
After reviewing the report, you may request Acorn to make additional changes to your account, or you may make the changes on your own. If you request us to make changes to your PPC account, then we will bill the work at our current rates.
For clients who choose to not participate in our Level 3+ MarketWatch Program, we offer an alternative PPC Review monthly report that costs less than MarketWatch. These reports provide the exact information from the PPC reporting accounts as well as a recap of any adjustments we made to improve your click-through rate (CTR) or average ad position. Phone and email support regarding questions about the PPC report is billable in addition to the report cost.
After reviewing the report, you may request Acorn to make additional changes to your account, or you may make the changes on your own. If you request us to make changes to your PPC account, then we will bill the work at our current rates.
We are unable to guarantee organic placement in any search engine. However, we have proven success with the majority of our SEM customer base. Along with completing the Search Engine Starter Kit as accurately as possible, it is important to understand that to achieve the highest search engine optimization placement possible, your website text (verbiage) must be edited to support the appropriate SEO (Search Engine Optimization) terms for each page. As a result of our technical editing, your text (verbiage), including internal links, will look different. Our customers are welcome to be involved as much or as little as possible during the marketing process. In order to make your website search engine-friendly, we must perform a varying degree of manual major search engine and travel site submissions. Please note that all Acorn-incurred time during this process is billable. We will include pricing and estimates in the bid.
Training is available on our website. Read through lessons SE101 – SE105 under online learning. You will find everything you need to determine your placement in the search engines. You may also submit a support ticket to have Acorn do this work for you at our normal billing rates. In the support ticket, select "Marketing Issues" from the Support Ticket Subject drop-down menu. After sending you the results of your inquiry, we will also include an estimate for what it would cost to have Acorn implement the subsequent findings and recommendations.
We recommend YMLP, a third-party company that will provide you with this service for as little as $2.50 a month for up to 500 subscribers. We will install the email address collection code seamlessly into your website so you can gather, sort, and send emails to your customers.
Support FAQ
To submit a support ticket with Acorn Marketing, please take the following steps:
From Acorn's Website:
- Step 1 – Go to our website home page.
- Step 2 – From the main navigation menu, hover your cursor over CONTACT US and click SUPPORT TICKET.
- Step 3 – Fill out the ticket completely and click Submit Ticket.
From the Acorn Client Dashboard
- Step 1 – Log into your Acorn Client Dashboard profile.
- Step 2 – From the main Profile page, click the red Support Ticket tab in the upper right-hand corner.
- Step 3 – Fill out the ticket completely and click Submit Ticket.
For your convenience, you can also use the following direct links.
The easiest way to confirm the validity of the notice is to visit Network Solutions. (Note: it doesn’t matter if you didn't purchased your domain through them; you can use their system to look up the information). Click WHOIS at the bottom of the page, enter your domain name, and then look for the expiration date and the company you used to purchase your domain. Compare this information with the notice you received to determine its validity.
Domain registration and renewal is the responsibility of the customer. If assistance is needed, Acorn Support is available at normal billing rates.
Yes, our server supports SSL. It is turned off by default. The SSL will only be active on files that end with the .shtml extension, which makes the server more efficient.
Please contact our Sales Manager for specific pricing information.
The cost of a website change will depend on the amount of work involved. After you submit a support ticket, our Support Team manager will review your request and reply with an estimate. You will need to approve the estimate before we proceed with any work.
We provide a list of major providers on our Affiliates page.
Acorn Marketing reserves the right to provide FTP access to our customers. If you request us to repair or reload files for you using FTP, then such time will be billable.
Education
Acorn University (Advantage Plan Level 2 and Above)
- Google Business Profile
An overview of the Google Business Profile (formerly Google My Business) - how to check your information, check and respond to reviews, update your NAP and property attributes, and add photos.
- GBP Deeper Dive
As a follow-up to our GBP Overview in May, we will delve deeper into how to optimize your Google Business Profile. Using the existing pieces of the GBP, such as Know This Place?, Q&A, and Updates, you can better educate and excite your potential guests about your property.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- WordPress Refresh
Autumn is a good time to think about updating your website - most of the country is going into a slower season, and all the website stuff you couldn't get done during the busy season is still waiting for you! This session covers basic WP editing.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- Facebook New Pages Experience
A review of the changes brought with the New Pages Experience - what are the differences from the former Facebook Pages, new Roles, and what is going away.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- Pinterest Interest
Pinterest is an "evergreen" source - meaning that Pins you make and posted a year ago have as much chance of being seen and found by Pinterest users as a Pin you posted today. We'll go over how to craft and optimize a Pin, how to set up your Categories and make using Pinterest for Business easier and more useful for your inn!
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- What To Do About Voice Search
Voice Search is here to stay, and growing all the time - what does a small to medium lodging property need to do to stay abreast of the voice wave? This webinar will show easy, actionable steps to ensure your business is not lost in the noise.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- Photos, Photos, Everywhere!
We go over how to store and organize photos for use on blogs, social media and your website. We'll also do an in-depth Canva tutorial.
- It's All About the Eye-Candy
This session will cover images on your website from A-Z - including ADA requirements, where to get good-quality royalty-free photos, how to protect yourself from image litigation and how to load your images to keep your site running quickly.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- WordPress Blogging 101
If you have put off blogging because you didn't know where to start with your WordPress site, OR it's been a while and you'd like a refresher, this webinar is for you! This session will cover how to publish a blog post in WordPress, add SEO (title, description and internal linking), and add an image with alt text to the header or within the post. Attend this class to find that you might actually enjoy blogging after all!
- WordPress Blogging 102
This session will cover how to write a blog by developing topics, making up a posting calendar (you can use the Acorn Posting Planner for that, as well), writing and SEO for posts.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- You Do YouTube
We all know that video is important - people can learn so much about your property (and envision themselves in the scene!) from a 60 second video, hosted on YouTube and placed on your website. This session covers how to optimize your videos on YouTube, how to place them on your website for best Google exposure, and how to make sure your videos offer video descriptions and transcripts for ADA.
- YouTube Video Editor
We will go over how to use the YouTube Video Editor to trim and cut your video, enhance it with music, and blur faces and other parts of your clips.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
Acorn University (Advantage Plan Level 2 and Above)
- It's All About the Eye-Candy
This webinar will be a little different than our usual December blogging session. Google is always evolving, trying to serve content to the searcher in the way they've requested it. We're starting a series on making your content count - after all, you spend a lot of time and effort on content, let's make it matter! This first session will focus on a content audit for Quality & Helpfulness.
For access, log into the Acorn Client Dashboard and choose the Acorn University tab. Links and passwords for Acorn U classes are updated on that page.
