Please complete the form below to submit a Support Request Ticket. Once you click on Submit, a copy of your request, including a tracking number, will automatically be sent to the Email Address entered on the form below.
- Support Ticket requests submitted via the form below are billed at $100/$125 (depending on your service level) per hour, with a 15-minute minimum.
- If your Request will require more than 1 hour of work, we will send you an estimate for approval in advance of doing any work.
- Before creating a new Support Ticket, please check the FAQs page.
- Critical / Down issues are dealt with immediately. All other support requests are dealt with in the order in which they are received.
- Any additional Word Docs, screenshots or photos (up to 2 photos) may now be attached to your open ticket. Look for the paperclip icon.
- If you need to provide more than 2 photos or images, these images should be loaded to DropBox to firstname.lastname@example.org.
- This ticket system is only to be used by current Acorn clients. If you are not a current client, please use our Sales Inquiry form instead.
If you are experiencing a Website or E-Mail outage, please check the RackSpace Datacenter for updates before submitting a support ticket.