Please complete the form below to submit a support ticket request. Once you click the Submit Ticket button, a copy of your request, including a tracking number, will automatically be sent to the email address you enter on the form.
- Support ticket requests submitted via the form below are billed at $110 or $135 per hour (depending on your service level), with a 15-minute minimum.
- If your request will require more than 1 hour of work, then we will send you an estimate for approval before doing any work.
- Before creating a new support ticket, please check the FAQs page.
- Critical / Down issues are dealt with immediately. All other support requests are dealt with in the order in which they are received.
- Any additional Word documents, screenshots, or photos (up to 2 photos) may be attached to your ticket request. Click the attach (paperclip) icon.
- If you need to provide more than 2 photos or images, then load them to Dropbox and share with firstname.lastname@example.org.
- This ticket system is only to be used by current Acorn clients. If you are not a current client, please use our Sales Inquiry form instead.
If you are experiencing a website or email outage, please check the Rackspace data center for updates before submitting a support ticket.