Billing Questions

How do I read my Quarterly Billing Invoice? - Read More

Go to the page below and read the instructions provided:

What are your current billing rates? - Read More

Please see our pricing on our company site: Click Here

Why do I have administrative or late fees included in my bill? - Read More

Read the Fine Print section at the following link:
http://www.acorn-is.com/services-pricing.htm

Why do I have Project Management time included in my bill? - Read More

Read Project Management paragraph under the Fine Print section at the following link:
http://www.acorn-is.com/services-pricing.htm

E-mail Questions

I am getting an error from Fastmail saying I'm about to exceed my disk space quota, what do I do? - Read More

You must clear your junk mail folder. To do so:

  1. Log into your Fastmail account online http://www.fastmail.fm/
  2. Click the empty link next to the Junk Mail folder. Your junk mail folder should now be clear.

http://www.fastmail.fm/

My Fastmail account appears to be down. What can I do? - Read More

You should first check the status of Fastmail’s servers by going to: http://status.fastmail.fm/ If the status appears to be OK – then open a support ticket under the support category of: E-Mail (Fastmail)
http://status.fastmail.fm/

I want to keep my current E-Mail provider and have Acorn forward me my mail. Is that ok? - Read More

Acorn is not responsible for lost E-Mails being forwarded to the E-Mail destination company due to their configuration setups. If a customer chooses to change their E-Mail configuration after they have become a Hosting Customer, E-Mail setup, support and training time is billable. E-Mail support is billable.

Rackspace Outages - Read More

To determine if the RackSpace Data center is experiencing difficulties, click the link below: https://status.apps.rackspace.com/

Marketing Questions

How do I figure out what my Link Popularity is? - Read More

Search Engine Placement relies heavily on having a site that is considered popular by the major Search Engines. This is an ongoing effort that the customer can choose to monitor on their own, or they may choose to have Acorn do the work on their behalf. Each Link Popularity effort will be estimated and approved before implementation. Search Engines continually update their algorithms. Acorn is not responsible for guaranteeing links secured will be counted now or in the future by any of the major Search Engines. To learn and do it yourself, go to:
http://www.acorn-is.com/education-se-104.htm

What is MarketWatch? - Read More

MarketWatch is a report that we produce for many clients on a monthly basis and transmit to them electronically. It consists of a detailed Excel spreadsheet organized to report on monthly traffic statistics including: unique visitors and bounce rates, top referrers, top search terms, entry pages, traffic from paid listings, pay-per-click stats, and organic (free) placement on four search engines for three carefully selected search phrases. The Excel spreadsheet is designed so that our clients and our staff can compare placement and traffic from one month to the next. For more information, please visit: http://www.acorn-is.com/services-market-watch.htm
http://www.acorn-is.com/services-market-watch.htm

How much does MarketWatch cost? - Read More
I don't have time to watch my statistics monthly? Can you help me? - Read More

Yes – We offer a program called MarketWatch. MarketWatch is a report that we produce for many clients on a monthly basis and transmit to them electronically. It consists of a detailed Excel spreadsheet organized to report on monthly traffic statistics including: unique visitors and bounce rates, top referrers, top search terms, entry pages, traffic from paid listings, pay-per-click stats, and organic (free) placement on four search engines for three carefully selected search phrases. The Excel spreadsheet is designed so that our clients and our staff can compare placement and traffic from one month to the next. For more information, please visit: http://www.acorn-is.com/services-market-watch.htm
http://www.acorn-is.com/services-market-watch.htm

3rd Party Vendor Relationships - Read More

How does Acorn handle 3rd Party Vendor Relationships such as Google Ad Words, Yahoo / Overture, Fast Mail, YMLP, etc.
Acorn IS uses every effort to work in our clients’ best interest when working with any third-party product vendor, including but not limited to Google, Microsoft adCenter, YMLP, SnippetMaster, PageLime, etc. We are committed to responding to your requests in a timely manner (within 72 business hours) to initiate actions on any given program involving a third-party product vendor, but we cannot guarantee how or when a third-party product vendor will adhere to our directives. In the event we are processing a request from you to initiate or deactivate any third-party vendor services, including but not limited to a request to deactivate or pause any terms or campaigns within Google and/or Microsoft adCenter etc., and those deactivation/pause directives are not affected after we have taken the necessary steps known to us, you as the Acorn IS client remain financially responsible to the third-party account relationship, and for any additional Acorn IS time required to re-contact the third-party vendor for follow-up and additional directives until such time as the directive has been fulfilled by the third-party vendor.

I need assistance with my PPC (Pay Per Click) accounts, can Acorn help me? - Read More

If a customer chooses not to participate in the MarketWatch Program, Acorn IS will offer to produce a minimal PPC Review report on a monthly basis for a lesser cost than subscribing to the full MarketWatch Program. These reports provide the exact information from the PPC reporting accounts as well as a recap of any adjustments we made to improve your click through rate (CTR) or average ad position. Phone and E-mail support regarding questions about the PPC report is billable in addition to the report cost. After reviewing the report, the customer may request that Acorn IS make additional changes to the account, or they may choose to make their own changes based on the report. Any work involved to make changes to a customer’s PPC account is billable.

I need help monitoring my PPC accounts, can Acorn help me? - Read More

If a customer chooses not to participate in the MarketWatch Program, Acorn IS will offer to produce a minimal PPC Review report on a monthly basis for a lesser cost than subscribing to the full MarketWatch Program. These reports provide the exact information from the PPC reporting accounts as well as a recap of any adjustments we made to improve your click through rate (CTR) or average ad position. Phone and E-mail support regarding questions about the PPC report is billable in addition to the report cost. After reviewing the report, the customer may request that Acorn IS make additional changes to the account, or they may choose to make their own changes based on the report. Any work involved to make changes to a customer’s PPC account is billable.

Does Acorn GUARANTEE high Search Engine Placement? - Read More

Acorn is unable to guarantee organic placement in any search engine but has proven success with the majority of its SEM customer base. Along with completing the Search Engine Starter Kit as accurately as possible, it is important to understand that to achieve the highest search engine optimization placement possible, your Web site text will be modified to support the appropriate search terms chosen for each page, and the text (including its internal links) will look different upon completion of the technical editing. Customers are welcome to be involved as much or as little as they choose during the marketing process. All Acorn incurred time applied during this process is billable. Included as part of making a Web site search engine friendly, a varying degree of manual major search engine and travel site submissions will occur. Pricing and estimates will be provided as part of the bid.

How do I know if I have good placement in Google / Yahoo etc? - Read More

Training is available online by going to: http://www.acorn-is.com read through lessons SE101 – SE105 under online learning You will find everything you need to know to determine your placement in the search engines. You may also submit a support request to have Acorn Staff do this for you at our normal billing rates. You may open the ticket up under the Support Category: Marketing (Placement & Review Questions) When a customer has questions, inquiries or requests that Acorn review their placement in the various search engines, time incurred to investigate the customer’s placement is billable. Findings, recommendations and an estimate to implement those recommendations, whether written or verbal, will be provided.
http://www.acorn-is.com

I want to gather E-Mail addresses and send Newsletters from my web site, can Acorn help me? - Read More

Acorn IS is recommending www.yourmailinglistprovider.com, a third-party company that will provide you this service for as little as $2.50 a month for up to 500 subscribers. Acorn will install the E-mail address collection code seamlessly into your web site to gather, sort and send e-mails to your customers.
http://www.yourmailinglistprovider.com

Support Questions

I just received notice to renew my domain. How do I know if it's valid and coming from the company I have my URL with? - Read More

The easiest way is to log into Network Solutions (It doesn’t matter if you purchased your domain with them or not – you can still look up the information you need in their system) http://www.networksolutions.com click WHOIS at the bottom of the screen enter your domain name look for the expiration date look for the company you purchased your domain with With those two pieces of information you will know if the notice you received was valid or not.
http://www.networksolutions.com

Who's responsibility is it to renew my domain name? - Read More

Domain registration and renewal is the responsibility of the customer. If assistance is needed, Acorn support is available at normal billing rates.

Does Acorn-IS support Server Side Includes (SSI)? - Read More

Yes. Our server supports SSI. It is turned off by default. The SSI will only be active on files that end with the .shtml extension. That makes the server more efficient by only looking for includes in the files that contain them.

What does it cost to transfer my hosting to Acorn IS? - Read More

Please read the Fine Print section at the following link:
http://www.acorn-is.com/services-hosting.htm

How do I know how much a change request will cost me? - Read More

Note: This is only an estimate of charges to be incurred. Actual cost MAY exceed estimates shown depending on further evaluation of work requested. View our current pricing at:
http://www.acorn-is.com/services-pricing.htm

I need to change or add my online availablity on my web site. Who does Acorn recommend? - Read More

We provide a list of major providers on our afflilates page:
http://www.acorn-is.com/about-affiliates.htm

Can I have FTP access to my code? - Read More

Acorn reserves the right to provide FTP access to our customers. If Acorn is requested to repair or reload files for customers using FTP, such time will be billed to the customer.

I keep hearing that I need to have professional photography taken for my web page. Can Acorn take my photos? - Read More

Acorn Internet Services now offers photo services for Bed and Breakfast Inns. Your web site photography and design is equally important as your SEO (Search Engine Optimization). Innkeepers spend thousands and thousands of dollars every year “driving” business to their web site. You want to make sure that once you bring in that potential guest – you WOW THEM and win them over so they book a room at your B&B or Inn. That “WOW” starts with Professional Photos and an up-to-date Web Design. We will stage and customize photos specifically for your Inn and Inn Style. Our photographer typically works alone, but may request innkeeper assistance when setting up particular shots. We provide a CD of high-resolution, quality images, edited and ready for use in both printed materials and web site design. Film and scanning costs easily drive up the cost of any photo shoot. We only shoot digital, allowing us to pass the savings on to you, the innkeeper. We know the life of an innkeeper can be hectic and busy, so our photographers strive to make the process as efficient and easy as possible. For more information visit:
http://www.acorn-is.com/services-photography.htm

How much does it cost to have photography taken by Acorn? - Read More

Photography services require both a deposit and estimated travel costs be paid in advance. Our photographer is dedicated to producing photos that will “sell your inn” in its best light to your customers. It is the innkeeper’s responsibility to be present at the time of the photo shoot, and offer any information regarding their requests before and during the session. Photography fees are not refundable. The full list of fees may be seen by going to:
http://www.acorn-is.com/services-photography.htm